Description

Key Responsibilities

• Create and manage user accounts, passwords, and access permissions (Active Directory, Microsoft 365, PMS, Sage, Work Digital etc)
• Act as first-line procurement for all IT services, ordering all IT hardware, laptop, servers, network equipment, mobile phones etc
• Be an escalation point for our external MSP and all employees of DBP, own escalation processes and track calls that are outside of SLA, look to get these closed as quickly as possible
• Assisting with the onboarding of new starters
• Maintaining an up-to-date inventory of mobile phone and tablet assets

Skills, Knowledge and Expertise

• Prior experience within an IT services environment is a requirement of this position
• Basic technical knowledge around Active Directory and Office 365 is also a requirement of this role
• The successful candidate must have excellent communication skills, and be able to provide first-class support to our client base
• Prior experience working with outsourced & internal stakeholders
• Experience working to Service Level Agreements and coordinating resources quickly & effectively

Benefits

• A highly competitive salary circa £35K P/A for the successful candidate
• A generous benefits package including, private medical insurance, life assurance (after 2 years service), enhanced maternity leave & discounted dental treatment
• Opportunities for development & progression within a growing business who have doubled in size in the last two years
• Remote working
• Lots of fun events & company socials alongside our support centre team

About Dental Beauty Partners