Why Join Heritage Family?

Since 1943, Heritage Family has been a trusted name in personal, compassionate care. Our legacy is built on meaningful service, deep respect, and a commitment to honoring every life.

At Heritage Family, we offer more than a job, we offer purpose. Our team is united by shared values and a mission that matters:

• Honor Every Life with Compassion: We provide personalized, heartfelt services that celebrate each unique life, meeting families where they are with care and understanding.
• Lead with Innovation and Respect: We blend time-honored traditions with modern approaches to create thoughtful, meaningful experiences for the families we serve.
• Foster a Culture of Empathy: We care deeply for our communities and for one another. You’ll join a team that supports and values every voice, empowering you to make a lasting difference.

A career in deathcare is both a calling and a responsibility. At Heritage Family, you’ll find a supportive environment where you can grow professionally while helping others in some of life’s most tender and meaningful moments.

Position Summary:

The Funeral Director plays a key role in delivering compassionate, high-quality funeral services. Depending on licensure, responsibilities include planning and conducting funeral, memorial, and cremation services, managing care for deceased, and supporting day-to-day operational excellence. Licensed embalmers will also be responsible for embalming and preparing decedents in accordance with safety regulations and professional standards. This role requires a thorough understanding of funeral service laws, strong ethical judgement, and a deep commitment to serving families with care and professionalism. On-call and weekend availability is required as part of a rotating schedule.

Note: Embalming-related duties apply only to individuals licensed as Embalmers. Licensed Funeral Directors without an embalming license are not expected to perform those functions.

Essential Duties and Responsibilities:

The Funeral Director or Funeral Director/Embalmer ensures services are delivered with dignity, empathy, and professionalism. Responsibilities may include:

• Meeting with families to plan and arrange funeral, cremation, and memorial services, while offering compassionate guidance on available options, merchandise, and related services.
• Coordinating all aspects of funeral and memorial ceremonies, including transportation, clergy, cemetery arrangements, and service logistics to align with family wishes and legal requirements.
• Confidently, clearly and professionally disclosing service and merchandise costs, including a thorough understanding of your location’s General Price List (GPL) and Heritage Family’s payment policies.
• Requesting and collecting payment at the time of arrangement in accordance with company policy, and maintaining accurate, confidential financial records.
• Responsible for maintaining an average accounts receivable balance of less than 30 days by coordinating with families and with the administrative team as needed.
• Preparing and processing necessary documentation such as death certificates, burial permits, cremation authorizations, and pre-need contracts, ensuring full compliance with all legal and regulatory standards.
• Managing both pre-need and at-need arrangements in accordance with internal policies, applicable regulations, and ethical standards.
• Maintaining proper identification and respectful care of the deceased throughout all preparation and transportation procedures.
• Making transfers with respect and professionalism.
• Performing embalming, dressing, casketing, and cosmetology in accordance with the industry’s best practices and health and safety regulations.
• Ensuring the cleanliness, sanitation, and readiness of the embalming and preparation areas, and maintaining compliance with OSHA and other regulatory standards.
• Overseeing funeral home operations including facilities, equipment, and vehicles to ensure a high standard of service and presentation.
• Participating in community outreach, representing the funeral home professionally and compassionately.
• Providing follow-up care and communication with families to ensure satisfaction and continued support.
• Supervising, mentoring, and training apprentices, funeral assistants, and part-time staff to ensure operational consistency and professional development.

Skills and Qualifications

The Funeral Director or Funeral Director/Embalmer must meet the following qualifications and requirements:

• Current Funeral Director or Funeral Director/Embalmer license required in the State of Practice or be eligible for reciprocity.
• Associate’s or Bachelor’s degree in Mortuary Science from an accredited institution, as required by the State of Practice.
• Compliance with all state-mandated continuing education (CE) requirements for Funeral Directors or Funeral Directors/Embalmers.
• Comprehensive knowledge of federal and state regulations governing funeral service, including OSHA requirements and FTC Funeral Rule compliance.
• Exceptional interpersonal and communication skills, with the ability to deliver compassionate and professional service to families.
• Strong organizational skills, sound judgment with the ability to manage multiple tasks, solve problems effectively, and maintain a high level of attention to detail.
• Ability to work independently and handle sensitive situations with discretion.
• Proficiency with funeral home software, Microsoft Office applications, and customer relationship management (CRM) systems.
• Flexible schedule with availability for evenings, weekends, and on-call shifts.
• Responsible for staying current with and respond to company communications and in a timely and professional manner.
• Must successfully pass a background check and possess a valid driver’s license with a clean driving record. Must maintain insurability under company vehicle use policies.

Skills and Competencies:

The Funeral Director or Funeral Director/Embalmer must demonstrate the following skills and competencies:

• Empathy, professionalism, and a strong commitment to serving grieving families.
• Strong verbal and written communication and interpersonal skills.
• Problem-solving and organizational skills.
• Emotional resilience, composure, and discretion in emotionally sensitive environments.
• Technical proficiency in funeral management software and Microsoft Office Suite.

Work Environment and Physical Requirements:

The Funeral Director or Funeral Director/Embalmer role requires both physical stamina and emotional resilience to perform essential duties in a professional and compassionate setting. The work environment and physical expectations include:

• Work occurs in funeral homes, preparation rooms, cemeteries, and off-site service locations.
• Frequent interaction with grieving families and the public; emotional resilience and professionalism are essential.
• Ability to lift or move up to 75 pounds (e.g., caskets or equipment) with or without assistance.
• Regular exposure to hazardous chemicals and biological agents associated with embalming and mortuary preparation.
• Ability to stand, walk, bend, kneel, and lift for extended periods.
• Flexible availability including evening, weekend, holidays, and on-call rotation.
• Possible exposure to varying outdoor weather conditions during services or transfers.
• Personal protective equipment (PPE) is required during preparation procedures.

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person