HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable for setting and maintaining high standards, but we also passionately strive for the highest achievement, customer delight and thrive on the challenge of high expectations and commitment to excel.

HealthRecon was certified a Great Workplace by Great Place to Work® Sri Lanka since 2018 and was adjudged one of the 40 Best Workplaces in Sri Lanka by Great Place to Work® Sri Lanka in 2021. We are also a participant of the United Nations Global Compact.

We are looking for Operation Analyst’s & Senior Operation Analyst’s in Collections to join our team. Please review the criteria and other information listed below thoroughly prior to applying and pay specific attention to the work week, shift details and other features of the job.

Due to the large volume of applications we receive, all applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted. Thank you for your understanding.

Job Vacancy:
Operation Analyst / Senior Operation Analyst – Collections

Work Week:
Monday to Friday

Shift Window:
7:30 PM to 4:00 AM SLST (Night Shift)

Important: HealthRecon Connect currently operates under a hybrid work arrangement, with the number of remote workdays varying by team. However, depending on client deliverables and business needs, employees may be required to work on-site for all five weekdays.

By applying, you acknowledge and agree to be available for in-person work five days a week if required.

Other Features:
Full-time
US calendar applicable

Responsibilities:

• Carry out AR follow up efficiently according to the daily production targets specified.
• Generate 35 plus AR reports, analyze and work based on priority levels.
• Download/ verify correspondences related to collection function.
• Ensure proper analysis is done before reaching out to insurance representatives and resolve internal gaps.
• Develop AR and Root Cause analysis and share with management for review.
• Ensure 30 plus paid rate is achieved as expected.
• Act as the point of contact for assigned client for internal and external queries.
• Ensure QA reports are reviewed, fixed and responded back to the QA teams within 24 hours.
• Enforce company regulatory standards to ensure the area of responsibility is in compliance with HIPPA and ISO standards.
• Share Daily and Weekly assigned reports within given timelines.
• Update SOPs in a timely manner and according to the required level.
• Conduct training to newcomers on the job specific functions.

Qualifications/Criteria:

• Bachelor’s degree in finance, Healthcare, Business, or related field
• At least 2 years RCM experience with at least 1 year in Hospital AR / Collections.
• In-depth knowledge of EPIC Software.
• Passion for solving problems
• Ability to work with MS Office package
• Good written and verbal communication skills
• Ability to work under pressure
• Tenacity