We are looking for enthusiastic and motivated individuals to support our Patient Access Team covering Reception Areas within The Royal Shrewsbury and Telford Hospitals Trust.

The required hours to be worked within Receptions would be: Some evenings 4pm - 8pm Monday to Friday

and/or

Saturday and/or Sundays: 8am - 4pm

The successful candidates will have the ability to work autonomously as well as part of a bigger team.

PAC Support Services Team provide support for the majority of outpatient clinics at both The Royal Shrewsbury Hospital (RSH) and The Princess Royal Hospital (PRH).. This role will involve meeting and greeting patients at the time of attendance and ensuring that they are booked into a clinic upon arrival, also ensuring notes are ready for the clinical staff. The attendance will also need to be completed using the Trust’s Patient Administration System.

As an employer, we will provide you with an excellent opportunity that will support your career development and support you to fulfil your potential. You will be joining a dedicated team with extensive experience and a commitment to ensuring organisational success.

The post holder would be expected to use the Trust’s Patient Administration System (PAS) SEMA, within all areas of Health Records and Patient Access; this will require extensive use of a VDU, keyboard skills daily.

Receive, sort and deliver patient records to all wards and departments, including peripheral buildings as instructed by the Medical Records Supervisor.

Responsible for the provision of a comprehensive day to day health library service The post holder would be expected to meet performance standards specific to the area they are working in.

Ensure that when handling patient information, or discussing patient needs, confidentiality guidelines are strictly adhered to and that close attention is given to the Trust’s Confidentiality Policy and Information Governance guidelines.

To be aware of and work within the Trust’s Health & Safety policy at all times.

A combination of sitting, standing, excessive walking and physical effort involving moving and handling will be required.

The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have state of the art facilities, supportive friendly teams and excellent professional development opportunities.

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

For full duties and responsibilities please refer to the attached document entitled Job Description.