The IT Junior Specialist provides second-level technical support, ensuring the continuity and efficiency of IT operations while collaborating closely with cross……
As the Director of Revenue Operations at General Assembly, you will be a strategic leader responsible for building and scaling the systems, processes, and……
RINA is currently recruiting for a Junior IT Specialist to join its office in Rio de Janeiro within the Operating Engine Division.
Mission
The IT Junior Specialist provides second-level technical support, ensuring the continuity and efficiency of IT operations while collaborating closely with cross-functional teams and maintaining a professional, service-oriented attitude. #LI-KM
Key Accountabilities
Provide second-level technical support for Windows 11 and Office 365 (first-level support is managed by the Global Enterprise Help Desk).
Diagnose and troubleshoot PC hardware and software issues (hardware repairs are handled by external vendors).
Perform operating system installations for notebooks and workstations.
Set up audio/video systems for meetings and corporate events, including video conferencing tools (HP / Poly).
Support project-based IT initiatives and participate in the implementation of new technologies or process improvements.
Monitor and manage IT inventory (notebooks, workstations, peripherals, and accessories).
Provide general IT troubleshooting for notebooks, workstations, printers, and collaboration platforms.
Support MFP printers (A4 and A3), ensuring their availability and performing basic troubleshooting.
Offer basic mobile device support (Android, and ideally iPhone) for corporate telephony.
Assist with remote access and login troubleshooting using tools such as TeamViewer.
Participate in server administration and infrastructure maintenance tasks when required.
Travel occasionally to support regional offices and global IT operations (e.g., São Paulo, Macaé, and other international sites).
Perform additional IT support duties as assigned by the management team.
Qualifications
Entry-level experience in IT support or infrastructure administration.
Solid understanding of general IT troubleshooting.
Familiarity with MFP printers (A4/A3), mobile devices (Android/iPhone), and remote support tools (TeamViewer).
Fluent English (mandatory); Spanish is a plus.
Strong desire to develop technical skills in infrastructure.
Discreet, reliable, and professional in all interactions, demonstrating a collaborative attitude, willingness to assist others, and respect for organizational structure.
Calm and patient when addressing technical issues or user requests.
Strong communication and teamwork skills, with a proactive attitude.
Responsible, organized, and detail-oriented.
Motivated to learn, grow, and contribute within a dynamic global IT team.
Additional Information
Office located in Centro (RJ).
Availability to arrive at the office between 8:00am and 8:30am.
Hybrid work regime 3 days at the office (after 1st month everyday on site).
All of our positions are also available to people with disabilities (PwD / PCD).
Competencies
WORKPLACE DYNAMICS - Resourcefulness in shaping progress and working efficiently.
PERSONAL EMPOWERMENT - Ownership for life, work and results, striving to grow professionally and personally.
INTERPERSONAL INFLUENCE - Skills and strategies we use to interact effectively with others.
DOMAIN & BUSINESS ACUMEN - Applying a scientific approach and critical thinking in operations and solution development within area of expertise.
FORESIGHT & INSIGHT - Context awareness adopting a systemic perspective and informed decision making.
RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.
At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.