The Role

Gigs is expanding into Brazil and this role sits right at the center of that buildout. We're at an exciting inflection point: the strategic groundwork has been laid, priorities are set, and we're now fast moving into execution mode across a wide range of complex workstreams.

As Senior Business Operations Associate, you'll be the engine that makes this happen. You'll work directly with our Brazil lead to drive execution across multiple high-stakes, ambiguous tracks, context-switching between a business development negotiation, a product requirement, and a process design challenge, often on the same day.

This isn't a support role, it's a builder role. You'll own problems end to end, drive clarity where there isn't any, and move fast to deliver results that matter. If you're energized by early-stage markets, thrive in complexity, and want to be part of building something from the ground up in one of the world's most exciting telecom markets, this is the role.

What You Will Do

• Drive the Brazil launch program - own the day-to-day execution of our most critical workstreams across commercial, legal, technical, and operational tracks, including finance, tax, compliance, CX, and SIM fulfillment. You'll keep things moving, hold stakeholders accountable, and make sure nothing falls through the cracks..
• Solve complex, ambiguous problems - take ill-defined challenges, structure them, and turn them into clear paths forward. You'll be the person who figures out what needs to happen and makes it happen.
• Coordinate across internal and external stakeholders - act as the connective tissue between Gigs' global teams (Product, Engineering, Finance, Legal, Operations) and our local partner, keeping everyone aligned and accountable.
• Build operational processes from scratch - design, adapt, and implement scalable workflows for new (local) business processes, from SIM inventory management to tax compliance and customer support.
• Support commercial and financial decisions - prepare analysis, business cases, and briefing materials that help leadership make fast, well-informed calls.
• Identify and close gaps - proactively surface risks, blockers, and inefficiencies before they become problems, and come with a proposed solution.

What We Are Looking For

• 6–10 years of experience in business operations, strategy & operations, product operations, management consulting, or a similarly high-performance environment, ideally with some exposure to early-stage or high-growth environments.
• A bias for action - you don't wait for perfect information. You structure the problem, make a call, and move. You're just as comfortable in a spreadsheet as you are in a room full of ambiguity.
• Strong business judgment - you can connect the dots across commercial, operational, and product dimensions and understand what actually matters.
• Some product sensibility - you understand how technical systems work well enough to be a credible interlocutor with engineering teams and to help shape operational requirements.
• Excellent communication - clear, concise, and confident across written and verbal formats. You can align a room of senior stakeholders or write a crisp one-pager without much help.
• Entrepreneurial and accountable - you take ownership. When something's yours, it gets done. You treat problems like a founder would.
• Based in São Paulo - this is a hybrid role but requires regular in-person presence.
• Portuguese fluency required; strong English is essential for working with our global team.