1. Purpose
Responsible for the operations and customer support activities at the PUD/ DC to ensure smooth flow of activities and delivery of quality service to Blue Dart customers. Also responsible for handling all mail communications/ reverts, customer call handling, regulatory clearance follow-up with origin and coordinating with operations teams for issues regarding priority deliveries, delays, exceptions, etc. at the PUD/DC
2. Key Responsibilities
Responsibilities
3. Key Result Areas and Key Performance Indicators
S. No
Key Result Areas
Key Performance Indicators
1.
Support service quality and excellence in the PUD/ DC
2.
Efficient handling of exceptions in the PUD/ DC
3.
Support in regulatory compliance cases
4.
Ensure customer satisfaction
5.
Ensure Performance Driven Culture
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