Telesat (Nasdaq and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 55 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators.
Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise and Government users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world.
The company’s state-of-the-art Satellite fleet consists of 12 GEO satellites, the Canadian payload on ViaSat-1 and one LEO 3 demonstration satellite. For more information, follow Telesat on X and LinkedIn or visit www.telesat.com
Reporting to the Manager, Satellite Operations, the Communications Technician performs real time Telemetry, Track and Control (TT&C) of all satellites operated by Telesat Brazil and monitors ground systems according to established procedures and policies; is responsible for all aspects of successful in-orbit mission operations; serves as an interface to internal and external customers, as it relates to the daily transponder accesses; and is responsible for the overall ground station or facilities operations.
Satellite In-Orbit Operations
- Monitor all in-orbit satellite performance.
- Provide routine operations to maintain the satellite orbit and subsystems health.
- Provide emergency system operations in accordance with contingency plans;
- Respond immediately to all anomalous events and/or alarms;
- Prepare anomaly reports to engineers for further investigation;
- Operate, configure and monitor satellite subsystems, including: Power, Thermal, Reaction Control, Attitude, TT&C, and Communications;
- Perform station keeping maneuvers, battery reconditioning, eclipse operations, and other routine operations;
- Maintain and operate ground station TT&C equipment: Antenna Control Units, Command, Ranging and Telemetry racks, and Command Encryption modules;
- Maintain and operate front-end processors and associated computers;
- Conduct special satellite testing as directed by satellite engineering/management.
Customer Service Operations
- Answer incoming calls from Uplinkers, Customers, and persons requesting information.
- Perform Uplinker performance checks and transponder-access tests, including Transponder frequency, Polarization, Deviation, and Power.
- Correlate power/polarization level adjustments with field technicians.
- Monitor consoles, maintain event logs, and enter information into databases.
- Perform troubleshooting of reported video and audio troubles using appropriate test equipment.
- Identify and escalate service outages and abnormal conditions.
- Assist other technicians during busy times and provide relief during breaks and lunch periods.
- Respond to all customer trouble calls and inquiries - initiate, review, update, and clear trouble tickets.
- Coordinate customer booking problems and transponder service extensions with Telesat Engineering.
- Perform satellite and transponder restorations as directed by the restoration plans.
- Assist Engineering and customer Field Engineers as requested.
- Perform in-service 'Console Transponder Calibration' tests using supplied hardware/software.
- Setup consoles and monitor audio teleconferencing bridges for satellite news feeds.
- Perform calibration tests on spectrum analyzers and other equipment used in the Service Assurance Center (SAC).
- Coordinate customer additions and disconnects' as directed by scheduled Service Orders.
- Coordinate satellite transponder change requests as directed by Engineering.
Isolate and resolve satellite transponder interferences.
Perform certification tests for all new digital uplinkers.
Ground Station/Facilities Operations
- Operate, configure and monitor ground station subsystems, including: Electric, Air Conditioning, Communications, IT;
- Maintain and operate ground station equipment: Antennas, RF, IF, Communications, test equipment;
- Record all significant customer activities or internal events in the station log;
- Maintain and update facility site documentation;
- Perform preventive and corrective maintenance;
- Prepare Performance Analysis reports, as requested by engineering/management;
- Develop, maintain and distribute daily reports, operational shift logs and trouble ticket database to appropriate individuals on a needed basis;
- Prepare and distribute (E-mail) daily reports;
- File completed logs;
- Perform shipping, ordering, handling, inventory, and testing of on-line and spare parts;
- Monitor building, fire, and security systems.
- Handle on-call, special and In-Charge assignments
- Technical specialization (Certified Technician) on Telecommunications or Electronics.
- Ability to write, read and speak on both English and Portuguese languages.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals;
- Ability to write routine reports and correspondence;
- Ability to speak effectively before groups of customers or employees of organization.
- Decision making and Supervision:
- Exercises judgment within defined procedures and practices to determine appropriate action;
- Receives instructions on new assignments or projects;
- Actively seeks information and guidance to improve own performance.
- 12 x 36 (or similar) shift work
- Working onsite in office
- Occasional travel
- Occasional visits to customer sites
