Clarks Customer Service Advisor

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges and KFC.

What We’re Looking For

After celebrating an extraordinary 200 years, Clarks continues to honour its iconic heritage while confidently stepping into the future. Powered by the passion, creativity, and innovation of its people, Clarks remains a world leading name in footwear, and now you have the opportunity to be part of that journey.

We’re looking for individuals who bring warmth, enthusiasm, and a naturally positive approach to every interaction. If you enjoy meaningful conversations, take pride in building genuine connections, and are motivated by delivering great customer experiences, this role could be a strong fit for you.

What To Expect

Every interaction is an opportunity to make a difference. As part of the team supporting the Clarks brand, you will be at the heart of delivering a service that reflects over two centuries of craftsmanship and customer care.

You will support customers with a range of queries, including billing, deliveries, refunds, and returns, using your problem solving skills to find the right outcome every time.

Working as a Customer Service Advisor, you will be part of a supportive and collaborative team where you can develop your skills and grow your confidence. With full training and ongoing support, you will be equipped to deliver the high standard of service that customers expect from a globally recognised brand.

Our typical shift pattern involves: 40 hours within the week, between 10am - 1am (SA time) weekdays and 10am- 10pm weekends, on a rotational basis.

Please note. This position is based at our Gardens site, in Cape Town.

As part of #theAteam, you’ll receive full training and support to be the voice of our client’s brand. So, there’s no room for average.

Your role can include, but isn’t limited to:

• Provide excellent customer service through various channels such as phone, email, and chat.
• Assist customers with queries related to products, orders, deliveries, returns, and refunds.
• Demonstrate empathy, patience, and professionalism while handling customer queries and complaints.
• Resolve customer issues efficiently and effectively while adhering to Clarks policies and procedures.
• Build and maintain strong relationships with customers by understanding their needs and providing personalized assistance.
• Work collaboratively with other team members to achieve team targets.

About You

We believe that happy people keep people happy. We think big and we’re looking for team members who think bigger, achieve more, and work smarter. Training will be provided, but we want to hear from you if you have the following skills!

• Minimum 1 years in customer service role (preferably within a BPO environment).
• Solution-oriented, reliable, and detail-focused.
• Communicates clearly and courteously across multiple platforms.
• Thrives in a dynamic, customer-service environment.
• Adaptability and learning agility in a changing operational context.
• Experience handling complex, escalated, or complaint-based customer interactions.
• Emotional Resilience & Calm Under Pressure.
• Positive Attitude.

Benefits

• Full training & support.
• Up to R1000 performance bonus.
• Medical Insurance*
• 10 days paid Study Leave*
• Maternity benefit**
• Well-being with Ky (onsite counselling).
• Free transportation home (door-to-door).
• Mid-month Travel Allowance.
• Free onsite Flu Vaccine.
• Monthly Recognition Awards.
• Annual Recognition Awards Party.
• Opportunities to progress your career with us (more than 90% of advancement & promotions comes from our internally developed talent pool).
• Access to our Learning & Development Talent SPA.
• Offering 15 days paid Annual Leave.
• Funeral benefit after 3 months.
• A diverse & inclusive working environment.

• Available post-6-month probationary period.

Join #theAteam

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives.