Insurance VA

About the Role
We are seeking a highly organized and detail-driven Insurance Back Office Support professional to manage daily insurance operations for US-based clients. This role focuses on policy servicing, quoting, and administrative support using multiple agency management systems. You will play a critical role in ensuring accuracy, compliance, and timely processing of insurance transactions while maintaining clear communication with clients and internal teams.

Responsibilities

• Process insurance quotes accurately and efficiently
• Handle policy renewals, cancellations, endorsements, and reinstatements
• Manage billing-related inquiries and updates
• Generate and issue Certificates of Insurance (COIs)
• Perform high-volume data entry with strong attention to detail
• Handle inbound and outbound calls with professionalism
• Navigate and update records in management systems such as APEX, Applied Epic, AMS360, EZLynx, Hawksoft, and QQ Catalyst
• Ensure all documentation is complete, accurate, and compliant with client standards
• Coordinate with internal teams to resolve discrepancies and meet deadlines

Qualifications

• Proven experience in insurance back-office support
• Hands-on experience with at least one insurance management system (APEX, Applied Epic, AMS360, EZLynx, Hawksoft, or QQ Catalyst)
• Strong understanding of quoting, endorsements, renewals, and policy servicing
• Excellent verbal and written English communication skills
• Must be willing to work night shifts (US business hours)
• Must be able to work onsite in Clark, Pampanga (office-based role)
• High attention to detail and ability to handle repetitive, process-driven tasks
• Ability to thrive in a fast-paced, high-volume environment

Job Type: Full-time

Work Location: In person