Junior IT Support Technician

Cyprus

Join FxPro : a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, Dubai, and Yerevan. FxPro boasts a diverse workforce of over 600 employees representing 50 nationalities, making it an exciting and dynamic workplace. At FxPro , we see each team member as an integral part of our success story.

As a Junior IT Support Technician , you will be a part of our rapidly growing IT department. You will actively collaborate with other teams but also be the first point of contact for error reporting and support requests from other employees.

Responsibilities

Set up new user accounts and machines
Install and maintain hardware/software components on user PCs
Keep operating systems and software updated and patched to maintain user-level security
Replace defective hardware or systems when needed
Act as the first point of contact for error reporting and end-user support
Assist users in operating software and computer equipment
Maintain an up-to-date inventory of software and hardware
Collaborate with the network team to manage Telephony systems
Maintain IoT devices (e.g., video conferencing systems, printers, etc.)
Work with other teams to troubleshoot and resolve system/network issues
Record and update IT support tickets in the Jira Ticketing System
Manage the company's physical access control system
Update and review technical documentation

Requirements

University degree in Computer Science or a related IT field
Excellent English language skills
One year of experience in a similar role will be considered an advantage
Familiarity with Microsoft Windows operating systems (MacOS knowledge is a plus)
Basic understanding of computer hardware
Knowledge of Windows Active Directory

Interview steps