Restaurant Manager

Angeles

SPECIFIC DUTIES and RESPONSIBILITIES

1. Operational Management:

a. Oversee and manage all restaurant operations, including food preparation, service, and kitchen activities to ensure efficiency and high-quality standards.

b. Implement company best practices to optimize performance and member-customer satisfaction.

c. Monitor daily operations to ensure safety, health, and sanitation regulations compliance.

d. Monitor daily operations to ensure compliance with set policies and procedures of the company

e. Oversee the opening and closing procedures, ensuring all checklists are completed and all equipment is properly functioning.

2. Staff Management and Development

a. Acts as People Champion of the store

b. Hires and trains all Assistant Managers ensuring they meet the restaurant’s standards for service and professionalism.

c. Conducts regular training sessions to enhance staff skills in areas such as financial management and operational excellence esp FSC (Food, Food Safety, Service, Cleanliness and Condition)

d. Provide ongoing coaching and performance feedback, conducting formal performance evaluations to foster staff development and career growth.

e. Resolve employee issues, conflicts, or grievances fairly and consistently, maintaining a positive work environment

f. Acts as Pollution Control Officer of the store (PCO)

3. Member-Customer FSC Excellence:

a. Acts as FSC Lead of the store

b. Set and maintain high standards for member-customer service, ensuring that guests receive a warm welcome and attentive service throughout their dining experience.

c. Handle member-customer complaints and feedback with professionalism, seeking to resolve issues promptly and effectively.

d. Monitor member-customer satisfaction levels through feedback tools, such as surveys or direct interaction, and implement improvements where necessary.

e. Implement best practices to enhance the member-customer experience, including special events.

f. In charge of the renovation and capex investment of the store

g. Conducts regular FSC audits of the store

4. Financial Management:

a. Acts as Sales and Over-all Profitability Lead

b. Develop and manage the restaurant’s budget, setting financial goals and monitoring performance against targets.

c. Analyze financial reports, including profit and loss statements, sales reports, and labor cost analyses, to identify trends and opportunities for improvement

d. Implement cost-control measures to maximize profitability, including managing food costs, labor costs, and overhead expenses

e. Ensures brand equity of the store

f. New Product Launch Lead

g. Conducts Retail Trade Area (RTA)/ Competition Check

5.Compliance

a. Enforce company policies and procedures, ensuring that all staff members understand and follow the company’s best practices. Provide training and support to employees to maintain compliance with internal standards and best practices.

b. Audit Preparation and Response: Prepare the restaurant for external audits by regulatory bodies or internal reviews. Address any findings or recommendations from audits promptly, implementing corrective actions where necessary.

c. Risk Management: Identify and mitigate potential compliance risks by staying informed about industry trends, regulatory changes, and emerging issues. Develop and implement strategies to minimize the risk of non-compliance and protect the restaurant’s reputation and operational integrity.

d. Ensure that the restaurant complies with all local regulations, including health codes, labor laws, and food safety standards.

e. Maintain accurate records of health inspections, employee certifications, and other regulatory requirements.

6.Reporting and Reconciliation of Food Delivery Operations:

a. Ensure the timely and precise preparation of reports related to the restaurant’s food delivery operations. This includes tracking sales, monitoring delivery performance, and analyzing customer feedback to identify trends and areas for improvement.

b. Oversee the reconciliation process for food delivery transactions, ensuring that all orders and payments are accurately recorded.

c. Work closely with the CED team to ensure that all delivery-related transactions are properly accounted for and that any issues or inconsistencies are promptly resolved.

d. Ensure that all reports and reconciliations comply with company policies, industry standards, and legal requirements. Maintain organized and accessible records of all delivery transactions and related documentation for audit purposes.

7. Willingness to take on additional tasks and responsibilities as assigned by management to support team and company objectives.

Benefits: