Technical Support Representative

Praga

Plex Systems, Inc.® delivers the first smart manufacturing platform, helping the world’s leading innovators to make awesome products. Built in the cloud, the Plex Smart Manufacturing Platform includes MES, ERP, supply chain management, Industrial IoT, and analytics. We are focused on finding the right people into out Prague support team (11 members) and you may be the right fit!

Úroveň

Medior

Pozice

Podpora
IT konzultant

Spolupráce

HPP
Hybrid

Úvazek

Plný úvazek

Mzda

50 000 Kč / měsíc nebo si řekni o víc

Informace

Plex Systems CZ s.r.o.
Praha 7, Remote possible

Popis pozice

WHAT’S YOUR IMPACT?

Provide excellent customer support for customers using PLEX, including answering questions, explaining products and services, analyzing and troubleshooting, testing and implementing software enhancements
Diagnosing difficult issues with complex software configurations
Researching the ERP database to understand problems; using SQL for queries
Gather information, research and manage user support requests
Escalate requests, as needed, in a timely fashion and to the correct product team
Manage work queues within Service Cloud to comply with Service Level commitments
Manage timelines and deliverables with internal departments and customers
Provide functional and technical guidance to customers on new enhancements, modules and features
Advise customers about available service(s) and assess customer needs
Utilize and enhance Knowledge Management System
Build formal and informal relationships with customers and internal team members

IS IT IN YOU?

Minimum of 2 years of previous technical support service experience within a highly technical environment or a Bachelor’s degree in a STEM major (Science, Technology, Engineering or Mathematics)
Proficient English language communication skills (written and verbal). Fluency in languages such as Mandarin, Japanese, Polish or German preferred
Experience using or supporting an ERP/MRP system preferred

Demonstrated experience troubleshooting customer escalations within a ticketing-based workflow, while achieving SLA requirements
Proficiency in MS Office, with an emphasis on Excel
Willing to work in a rotational shift including non-standard hours, depending on business needs
EDI knowledge preferred
Candidates must be in the Czech Republic or be authorized to live and work therein

Zkušenosti Co požadujeme

Úroveň:

Medior
Praxe:

2 roky
Vzdělání:

SŠ

Pozice

Podpora IT konzultant

Základní dovednosti

Troubleshooting Customer Support Technical Support MS Office

Výhodou

Knowledge of other language Technical support experience Out of box thinking EDI

Softskills

Communication Problem-solving Time management Initiative Willingness to learn Positive attitude

Jazyky

Anglicky – plynule

Práce u nás Co nabízíme

Jaké jsou benefity

WHAT’S IN IT FOR YOU?

We are proud to be recognized as one of the top workplaces in the tech industry. In fact, it’s Plex employees themselves who say our company is a great place to work. We’ve created an inviting workspace that fosters a culture of collaboration, innovation, and excitement. Some of the things our employees enjoy including:

Competitive Salaries
Generous benefits - cafeteria, meal vouchers, phone plan reimbursement, travel to work allowance, workplace refreshment, general referral bonus etc
Generous leave policies -5 weeks vacation,5 Sick Days, additional bereavement time off etc
Modern office eviroment right on C line metro station Visionary, Praha 7 | Scott.Weber Workspace (scottweber.cz)

Plex values the power of diversity and inclusion – it isn’t just a talking point for us. It drives our business and fosters fresh thinking, and is reflected in the individuals we hire, and the culture and community we’ve built to support them, such as our Women@Plex and Pride@Plex groups. As an equal opportunity employer, we welcome applicants of all types and from all backgrounds. Plex urges our employees to understand, accept, and celebrate the differences among people.

Proč si vybrat tuto nabídku

We’re looking for high-skilled, passionate people to help us do something daring, difficult, incredibly rewarding and fun. If you’re ready to be inspired, solve problems, grow professionally, and unleash your talent…then apply today or stay connected, sign up for job alerts or submit a general application on the Plex Careers page: https://www.plex.com/company/careers.