Analista de Atendimento ao Cliente - Avaliação de funcionários no cargo de Customer Service na empresa Roche

Good team with collaborative environment.

A bit low salary and unstable position.

Excellent Employee Benefits and beautiful facilities

As a seasoned quality professional I could not recommend enough that you stay far away from this company. The entire Global Quality program is run on gaslighting. Procedures are vague and cryptic and the management solution is always to just copy and paste from another site. You will be told to "speak up" and its an open and collaborative environment, but that could not be further from the truth. Roche is a toxic environment that is run by cliques that pick and choose who gets to succeed. If you dare to speak up you're targeted and ostracized. If you want to succeed there you just need to nod head in agreement and try to follow the cryptic task that is gonna set you up for failure anyway. Success is completely contingent on how well you gossip and politic. The "Branchberg Mafia" is run on emotions and direction will change day to day depending on how leadership feels that day. Again I recommend looking somewhere else if you're looking to make an impact and enjoy a challenge. If you enjoy being a sheep or like weak and emotional management. This is the place for you.