Not ideal for entry level customer service reps: lots of conflict resolution situations. - Avaliação de funcionários no cargo de Customer Service Representative na empresa Blue Ridge Communications

Training on the phone could be better Parking is difficult to come by Not very easy to reach a manager most of the time Only 1 call center: not enough reps to handle call amount Not enough restrooms (1 stall per gender per floor) Not enough departmentalizing: customer service reps handle ALL customer issues including billing, upgrading, downgrading, installations, transfers of service, customer retention, selling/upselling, escalations, troubleshooting, and more No separate department for cable, internet, and phone issues. CSRs handle all of them.