Prós
Some of the employees worked very hard to do their job right and make things run smoother The procedures are sound if taught and implemented correctly
Contras
frequent call outs no sense of responsibility for actions, there were several times I wrote employees up for no call no shows or improper behavior only to have my store manager throw them away unfair and unequal treatment of employees store manager played favorites often with the worst performers just because she liked them District Manager had no idea what was really going on in the store and often screamed at employees in from of customers unrealistic expectations virutally impossible to run a double drive thru with one manager and two employees especially since turnover was so high that often one of the two employees was brand new Condition of building was dreadfull, when it rained there was water dripping over several food serving stations If we didn't make sales we were expected to stay open untill we did and we were already open till 2am and on the weekends 4am Too little pay for such high expectations Basically trained for one day and then left alone to manage a store with mostly brand new employees no positive feedback too much focus on what you do wrong instead of what you do correctly and most of the things I did correctly I trained myself to do because I studied the training manual on my oown time