Prós
No pros working for this company
Contras
- Mandatory unpaid holidays (unless you have PTO available to cover them).
- Pay is $16/hr, and increases only seem to happen when the state raises minimum wage.
- Internal IT couldn’t fix broken taskbars for 8 months.
- They reward employees with occasional pizza days and “National Apple Day” events instead of actual raises.
- You have to wait for approval to take breaks/lunch, and there are days when you end up skipping breaks because of call volume.
- No real growth opportunities: you’re basically stuck in an L1 role unless you leave the company.
- Training lasts 5 weeks where you go through Dell powerpoints for about 2 weeks before “real training”. When we started taking calls, we didn’t know how to do about 80% of the work.
- Health benefits only kick in after 90 days.
- High turnover rate: my training wave started with 15 people, and we were down to 3 before I left. The same thing happened in other training waves as well. They seem willing to lose money hiring and retraining people instead of giving raises or investing in employee retention.
- Some L2s are unprofessional, aggressive, and defensive.
Conclusion: Please avoid this company at all costs.