Misogynistic Company with archaic culture - Avaliação de funcionários no cargo de Senior Client Executive na empresa Computer System Integration

1,0
23 de mar. de 2022
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Prós

Still some amazing talent left through the companies acquisitions but they are not given the support they need to be successful. The talent needs encouragement, development and an environment that fosters confidence, drive and team work.

Contras

The company is run by a senior leadership team and board of misogynistic males. It is a very toxic place for females to work in addition to anyone who is driven to be successful. There have been pay cuts each year across the sales teams comp plans and only a blanket 4% salary pay rise for the first time in years (2021) which is much less than inflation in the UK and US. The company has a real lack of customer awareness. The client should be at the centre of every single conversation and decision but leadership, project and support teams are so far removed from the client that it’s embarrassing. Clients deserve so much better than the service they receive from CSI. Communication across the board is incredibly slow and at times non existent. Chasing up phone calls and emails for weeks is just part of the day job, incredibly frustrating. There is also no reward for good work and no consequences for dropping the ball or causing irreversible damage to a client or their business. This over time has developed into an environment that is less than mediocre and quite surprisingly it is totally acceptable to CSI to operate this way. In summary it’s actually incredibly disappointing and sad that some amazing businesses built on the foundations of hard work, team culture and customer centricity have been broken down and lost time and time over by acquisition by CSI who are still operating in 1990.

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Resposta da empresa Computer System Integration
3y
We are disappointed to receive this feedback which we don’t believe reflects the culture at CSI that we take pride in, our business has been built upon and our employees are so proud of. We are always open to any fair comments that give us insight into the employees’ experience at CSI Ltd. Throughout your employment your manager and the HR team were always present to support you with any concerns that could have been addressed. In addition, exit interviews are conducted which give you the opportunity to voice any further concerns that gets directly fed back to the Senior Leadership Team and we endeavour take action upon reasonable suggestions. We are sorry to read that your experience was that CSI was a toxic place for females to work, throughout 2021/22 we have rolled a number of initiatives to improve employee experience as a whole, part of our 2023 strategy will put a key focus on Diversity and Inclusion . Effective September 2021 the company rolled out an annual pay review cycle which will take place each September. This year we put focus on supporting our employees, with the cost of living crisis in mind, with a fixed increase based on salary brackets which was very well received. Sales team commission plans are discretionary and are reviewed each year, they are competitive and market aligned. Our company values are ‘think client’, ‘excel together’ and ‘deliver exceptionally’, each client has a dedicated Service Delivery Manager who work with them and collaborates internally with our services and support teams. Our Customer Satisfaction Scores demonstrate excellent and above industry average measures, along with our very good NPS scores. We have implemented initiatives through the business this year to improve internal communication these include monthly All Hands calls, Senior Leadership Team question channel, ‘a guest’ in team meeting programme and continuously encouraging return to the office, on a hybrid basis, to improve cross-departmental collaboration. We operate an internal recognition process to recognise contributions on a peer-to-peer basis as well as manager/Senior Leadership Team recognition. We strive to deliver exceptionally, and poor performance is addressed through the appropriate channels. We appreciate the time taken to provide feedback and are always looking to improve. We are fully committed to providing a positive experience and ensuring fair and equal treatment for all.

Confira outras avaliações da empresa Computer System Integration

1,0
19 de set. de 2016
Funcionário(a) sigiloso(a)
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Prós

None. Got no help when trying to start working. Person was sick, no one contacted me nor was I given a list of other people to contact for help. It's a bummer for the few that really wants to work but can't and don't have any option for help. Just waiting for the person to come back from being sick....

Contras

The person helping me could not send a simple usps package, had to send twice, never got the package. Then never responded after contacting everyday for at least a week. On a Wednesday, the person claimed they were on sick leave but who doesn't let the team members know or add a contact person to work??? Does not have a good communication system.

1
1,0
30 de jun. de 2022
Funcionário(a) sigiloso(a)
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Prós

Some very talented staff spread amongst the company, sadly they are rarely given the chance to succeed due to CSI's lack of interest in it's own people.

Contras

- CSI, it's board, and it's investors only care about one thing, money. This comes at the cost of the hundreds of hard workers who are taken advantage of, underpaid and treated like numbers. I don't think I've ever worked somewhere where I felt less valued or recognised than I did at CSI. - One of the worst commission plans you will ever see in IT Sales, plus each year the targets get more and more unrealistic. Targets & Comms plans usually come out 3 months into the year... - CSI continue to eat up companies, many of which are fully functioning, have incredible work cultures, talented staff and great benefits. None of these are integrated properly and within months the majority of the staff will be gone. Organic growth is not possible due to the unbelievably high level of turnover which is only to be expected. - Hilariously, we all took pay cuts to "keep the company afloat" during the pandemic. The Sales team were given a commission gate if they wanted to earn any commission at all, probably the most demotivating and calculated strategy at saving money I can imagine. Interestingly in that time of economic uncertainty, CSI were able to front the cash to acquire yet another business! - This company will get away with paying you as little salary as possible for as long as possible, it will show no interest in recognising your talent or hard work until it's walking out the door. Pay reviews will usually be met with a flat no, unless of course you've handed in your notice and then anything becomes possible. Expect to earn less and less each year as inflation steadily rises and your salaries and earning capabilities don't. - There are no obvious structures in place to help people progress or move into more senior roles, the policy seems to be to hire externally which rarely works out. - The Senior Leadership Team have some extremely experienced and hardworking individuals, but are completely detached from the rest of the company. They are almost always too busy to help and any support is virtually non existent. - CSI consistently say they are working on building the culture, but fail to improve it in every instance. Things are getting progressively worse as more and more of highly skilled employees are leaving.

2
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Resposta da empresa Computer System Integration
3y
We are disappointed to receive this feedback which we don’t believe reflects the culture at CSI that we take pride in, our business has been built upon and our employees are so proud of. We are always open to any fair comments that give us insight into the employees’ experience at CSI Ltd. Throughout your employment your manager and the HR team are always present to support you with any concerns that could be addressed. We are sorry to hear that in your experience that you didn’t feel valued or recognised. Over the last 2 years we have implemented a number of initiatives to improve employee experience as a whole including a structured performance development process, annual pay review cycle and internal recognition platform which have been received positively. CSI have completed a number of acquisitions, and whilst integrations sometimes doesn’t always go as smoothly as we hope, we endeavour to successfully integrate the employees and systems in order to aim to retain the knowledge and skills. In 2020, employees voluntarily agreed to a temporary salary reduction with the aim to support the business during the unprecedent times of the COVID – 19 pandemic. This voluntary salary reduction was repaid in full to all current employees in 2021. Effective September 2021 the company rolled out an annual pay review cycle, which will take place each September. This year we put focus on supporting our employees, with the cost of living crisis in mind, with a fixed increase based on salary brackets rather than a set blanket percentage increase. This was received positively throughout the workforce with employees both brackets proactively acknowledging the rationale. All employees with the exception of those within their probation period, benefited from a pay increase. Performance development process is designed to facilitate performance review discussions as well as career progression and development desire between the employee and their manager. Where these are discussed, relevant goals are set and where applicable training and development programmes and plans are put in place. We have mentoring and coaching in place and throughout 2023 we will be embarking on a more structured development journey focusing on job families, banding, career progression and succession planning. We have implemented initiatives through the business this year to improve internal communication these include monthly All Hands calls, Senior Leadership Team question channel, ‘a guest’ in team meeting programme and continuously encouraging return to the office, on a hybrid basis, to improve cross-departmental collaboration. The Senior Leadership Team are readily available and continuously encourage direct feedback through an open door policy. We appreciate the time taken to provide feedback and are always looking to improve. We are delighted of the journey we have been through to get to where we are today and plan to roll out more exciting projects and initiatives in the future as we keep getting better at what we do! We are fully committed to providing a positive experience and ensuring fair and equal treatment for all.
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