Good culture and supportive coworkers
One thing that stands out is that employees repeatedly talk about the people being collaborative and easy to work with. For CSM teams especially, there are comments about low internal drama and strong teamwork.
Contras
Morale dips after layoffs:
Common issue in enterprise SaaS. Remaining employees sometimes inherit extra accounts or responsibilities after reductions.
Internal communication can get corporate/vague.
Employees sometimes mention leadership messaging during reorganizations feels polished but not fully transparent.
Career growth uncertainty during restructures:
When leadership changes or teams merge, promotions and advancement