employees>management - Avaliação de funcionários no cargo de Customer Service Associate na empresa Firstsource Solutions

Management doesn't really handles the issues satisfactorily and justifications don't go with the point they want to establish. Working hours are alright but they don't consider most of the government and national holidays. Solutions to problems are mostly based on minor technicality which is not reasonable. Denial is their primary approach. Sometimes it just don't make sense. They question your opinion with weird logic and expect high efficiency without considering the overall welfare of employees.