Prós
If you get to work with Joseph or Allyson you can learn a lot.
Contras
They’re losing customers left and right since the TAC Team lead doesn’t answer calls as they’re always in the Operations managers office playing office politics or he’s playing games on his computer and looking at NSFW content on his phone/snapchat. There is no standardized employee onboarding processes or trainings. There is no standardization for anything related to escalation, troubleshooting, onboarding customers, etc. The IT director is power hungry and unwilling to teach anyone anything. There is barely any customer documentation, so any time you go onsite or get a ticket you’ll need to reinvent the wheel to resolve the issue. TAC team lead is happy to degrade everyone and tell the office he doesn’t like working with men he’d rather work with women. They don’t have policies to resolve basic tier 1 tickets, they’ll let the customer wait 3-7 days before resolving something as simple as a user policy change. Employees without skills in a specific technology will have to learn on the fly, since there is no training, and they will more than likely break something. Most onsite trips is going back onsite to fix what should’ve already been fixed by the last Field Tech. They will send you onsite to “show face” even though the problem can 100% be resolved while remote/in the office.