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      OpenTable

      Parte da empresa Booking Holdings

      Empresa engajada

      Avaliações da empresa OpenTable

      Supportive leadership, growth opportunities, and a truly customer-centric culture - Avaliação de funcionários no cargo de Customer Support Supervisor na empresa OpenTable

      5,0
      26 de jul. de 2025
      Customer support supervisor
      Recomenda
      Visão de mercado da empresa

      Prós

      I worked as a Customer Support Supervisor at OpenTable and had a genuinely positive experience. The leadership team cares about people, not just performance, and that showed in how feedback, career development, and well-being were prioritized. I felt trusted to make decisions, coach my team, and contribute ideas that shaped how support operated. Cross-functional collaboration was encouraged, and customer feedback really mattered, it wasn't just lip service. The culture is fast-paced but empathetic, and there's a strong sense of ownership across teams. If you’re passionate about customer experience and want to grow in a place that values people, OT is a great choice

      Contras

      The hybrid model requires being in the office three days a week, which isn’t very flexible, but it does help foster team connection and collaboration. It’s something to be aware of if you’re looking for full remote flexibility, but if you're ready to commit, the in-person time adds value.

      avatar
      Resposta da empresa OpenTable
      7mo
      Thank you so much for sharing such thoughtful feedback — this absolutely made our day! 🌟 We’re thrilled to hear that your time at OpenTable was filled with trust, collaboration, and opportunities to grow. It’s wonderful to know that our focus on people and culture truly came through in your experience. We also appreciate your insight on flexibility and communication — great reminders as we continue to evolve and grow. Hearing from passionate, people-focused leaders like you helps us keep getting better. Thanks again for being part of what makes OpenTable special!

      Confira outras avaliações da empresa OpenTable

      5,0
      10 de jun. de 2026
      Freelancer sigiloso(a)
      Recomenda
      Visão de mercado da empresa

      Prós

      Good company culture and team

      Contras

      There is not negative aspects.

      1,0
      5 de jun. de 2026
      Marketing
      Recomenda
      Visão de mercado da empresa

      Prós

      * It's a great brand * Great partners * Decent product with strong distribution

      Contras

      * Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

      avatar
      Resposta da empresa OpenTable
      2d
      Thank you for sharing your feedback. We're glad to hear you had a positive experience with our brand, partners, and product. We take employee feedback seriously and are committed to creating an inclusive and supportive workplace while continuously improving communication, leadership effectiveness, and the overall employee experience. We appreciate the contributions of both current and former team members, and we use feedback like yours to help inform our ongoing efforts to grow and improve as an organization. We wish you all the best in your future endeavors.
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