The remote workers involved in the monitoring center are incredible. My immediate lead and supervisor are some of the best management I have had in all my work experience. They make hard days a lot easier.
Contras
The work itself is monotonous and often can feel inefficient at times. The way alerts are worked do not come from our company, but I wish we would do more as a company to show how to set up the alerts to actually be effective so we are not being the target of anger from both participants and officers.