Prós
The single best part about working at the Container Store was the floor staff. The majority or the full time and part time staffers were incredibly warm, motivated, smart, funny, talented people who truly cared about doing a great job.
Contras
In stark contrast to the floor staff, the management team in the store in which I worked was pretty untrustworthy, and did not reflect the principles of the company in the way that they were explained to us. One member of the management team calls our clientele "Trash With Cash", while another tells uncomfortable and inappropriate stories about his personal/romantic life. One member of the management team, who is no longer with the company, was prone to bouts of crying, and when she was angry or upset, refused to talk to the people that she was supposed to be leading. To sum it up: While the management team are technically managers, they are far from being leaders.