Prós
The original company values are rock solid. You can absolutely work with customers in a way that feels right to you. If you are a person who enjoys spending time with customers, giving great customer service, doing the right thing for the customer, and get great satisfaction from doing that - work for The Container Store.
Contras
The bar is always being raised. One of the tenets of the company is 1 great person = 3 good people, that 1 great person needs to be prepared to be at least six good people who are very physically fit. The company sells heavy, difficult to carry, move, and reach merchandise that you better be prepared to handle and move. It is a constantly vigilant positive environment. Fly paper for highly motivated perfectionists who feel they can never be enough or do enough. The company will put you through the paces, expect you to do things that you never thought you could do , must do, in order to stay in good standing.