Call Center Rep - Avaliação de funcionários no cargo de Customer Service Representative na empresa Transdev

Honestly the pay was good

Management isn’t the best for you

Pay is decent, plenty of opportunity for over time. Management is decent most of the time. Opportunities for advancement and to work at other sights when work is down

University holidays, breaks, and summer semester create a lot of financial hardships because those days are unpaid. After a year you get a week of PTO. No sick leave. They have a very strict point system. If you call out or leave early you lose points. 2 points per call out. They do not accept doctors notes. If you miss 5 days you're out of a job. The union helps but they have been more focused on pay increases when their is so much wrong. You are not only monitored by AI on the bus along with cameras but also have supervisors onsight that heavily enforce protocol in a way that makes the job highly stressful. You get pulled to the carpet over the most minor stuff. All of this has been from my perspective as driver. Their are better places out there in the industry but for this area you feel the safest here. If you can stomach all of this then try to advance as soon as you can. It gets much more flexible once you are in the office or become a supervisor.