Great Teammates, But a Company in Decline - Avaliação de funcionários no cargo de Customer Success Manager na empresa UserTesting

2,0
25 de jul. de 2025
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Visão de mercado da empresa

Prós

Your fellow CSMs are fantastic, and there are still a handful of truly exceptional individuals in each department who’ve remained since UserTesting’s prime.

Contras

Leadership often lacks accountability, and major changes across product, personnel, and pricing are frequently implemented without sufficient consideration for customers or employees. Since going public, the company has experienced multiple rounds of layoffs. The culture is heavily sales-driven, with many sales leaders viewing other departments primarily as support functions rather than strategic partners. The influence of private equity ownership is strongly felt, reinforcing short-term priorities over long-term vision.

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5,0
5 de mai. de 2026
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Prós

Really easy to get paid and find gigs

Contras

Screeners can be tough sometimes

4,0
4 de jun. de 2026
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Visão de mercado da empresa

Prós

remote and very chil, progressive in tech. good opportunity to learn about the ui ux industry

Contras

difficult to connect with people in a remote company, was not given much guidelines on how to work but could also be an opportunity to take initiative

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Resposta da empresa UserTesting
7h
Thank you for sharing your experience and for the kind words about the learning opportunities and our tech culture — we're glad that came through even in a remote setting! 😊 It's really valuable to hear the intern perspective. The feedback on connection and mentorship is something we take seriously. We know that starting out in a remote environment can make it harder to build relationships and find your footing, and we want to do better at making sure interns feel supported and guided from day one. Your suggestion around structured mentorship is noted, and it's something we'll be looking to strengthen in our internship program. Thanks again for your time here and for leaving such honest feedback — it helps us build a better experience for future interns. Wishing you all the best in your career! 🙏
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