Overall a great experience. I first applied through their website. The next day I was contacted to fill out their customer support questionnaire which included questions about remote work, and getting a feeling for your interests in different branches within the company. It also included some sample customer inquiries to respond to. Within a day or two I was contacted to meet with a talent acquisition specialist. She was so friendly and welcoming, it really felt like a friendly chat to see if we were mutually a good fit. Within another day or two, I was invited to meet with a customer support manager. This was more of an "interview" but the most laid-back interview I've ever been on. He was also very friendly and easy to talk to. It didn't feel like a scary "formal interview", even though we covered the same information. They gave me a time frame in which I would hear back from them with a decision, and they stuck to it. During the interview process, I communicated with 3 different people, all of whom were nice, helpful and just seemed like all-around great people to work with.

Very laid back, conversation type interview. There was an interview with the HR person, and then the hiring manager. About 30 minutes per interview, and the entire process was completed over a week.