Applied online, took assessment online, received a email for an interview date and a time. Got there half an hour early, I've waited almost 3 hours just to find out they are goning to set up another day (3 days later) for a interview. Show up 3 days later, waited another hour before interview.

You go to the office to interview and apply online. You are tested intially (typing/customer service skills measured). If you pass the test, you are scheduled to interview. Once you interview a 2nd time an offer is made.