I attended the Knoxville, TN call center's job fair. They offered applications, pre-screenings, and interviews on-site the same day directly following their personal review of your application. Very professional and clean environment with friendly employees eager to gain more good reps. After my pre-screening interview and typing test, I had a completely comfortable, painless interview with another nice man before being offered the job immediately following. In a nutshell, from the time I parked to the time I got back in my car with the accepted job offer letter, I had spent probably the most important 2 hours and 30 minutes of my professional career. It is needless for me to say I am very pleased. Everything was made very clear concerning the process from here on out, and I am scheduled to begin training approximately 35 days from my entire application, interview, and acceptance process.
Following my initial paper application, I was taken to speak with a gentleman in a management position for a one-on-one pre-screening interview. After ensuring that went well (which consisted mostly of questions of my experience and qualifications rather than how I had handled customers specifically in my previous occupation as a telephone operator/sales representative), I was taken to another area where there were cubicles among the Human Resources Department to perform a typing test. The test in itself was 6 separate 1-minute sessions with 2-3 paragraphs each to copy. To be more specific, I believe the software and the design of the literature, so to speak, is fairly in line with the professional environment concerning vocabulary. In other words, it was an accurate representation of today's use of vocabulary in a similar professional environment and didn't consist of mainly large words or obscure vocabulary that years of typing and muscle memory in the fingers wouldn't be able to fly past.
The interview process was when I was the most pleased. The gentleman interviewing me was polite and respectful and did not seem to be at all deterred by my previous major in college of music education (no degree). The company doesn't wish to fill temporary spots, though; it's a 6-week training course for 8.5 hours each day. This in itself says ADT invests a very significant amount of time into an employee's ability and expertise so that when a customer calls customer service and it's an employee's first week on the floor after training, that customer will get the same quality of expertise, professionalism, cordiality, and speed of service that he or she would have gotten had the line connected the customer with a representative with 6 years experience in the company with the same position. It is a resilient statement, at least to me, of ADT's secure trust of its employees and its selected future employees' skills to serve customers to the very best of their ability.
