Took 3 months and an online test as well as a physical. You may be required to perform physical tests while at the physical like lifting 50 pounds kneeling crawling ect.

Front-line supervisor gave a phone interview. Asked questions how to handle specific situations. Basic stuff like dealing with irate customers. Gave the standard answers. When given a chance to interview the company did not get a great vibe, Seemed like a lot of bureaucracy to deal with in order to get things done. Was offered a second interview, but did not pursue because got a different offer from a different company.