I applied online first, after they reviewed my application they set me up with a group phone informational session about the program with a chance to ask questions at the end. The next step was completing a 88 question online questionnaire, mostly multiple choice options where you pick which the given ways would you respond to a given situation. After I passed that section, they set me up with a 45 minute long FaceTime session with a recruiter in the HR department, this was a behavioral based interview. I was lucky and had a very down to earth recruiter and I felt I killed that interview! They got back to me a few days later and said I was moving on to the final round, which is a 3 part (1 hour long total) sales simulation on phone or Skype that they outsource to some sort of recruiting consulting company. To preface it, this last part was somewhat strange and scripted on the other end, the only somewhat difficult part to the process. They give you limited access (30 minutes) to review how they want you to handle the 2 sales calls following that, along with the services they want you sell in the calls with the prices given. Then after the 30 minutes you get your first call, which is a small business owner who is opening up a new shop and is inquiring about AT&T's services. I recommend keeping it very simple, ask what their goals are and briefly explain the solution you can offer to them and how it is beneficial for them. Start with the most basic services like phone and internet access then up sell after he commits to that initial need of services, try to sell him on a package and explain the saving. Make sure you get a commitment before the conversation ends. If you don't, you likely won't get the job. The, 2nd call you have to handle an upset customer and just remain calm and relaxed and explain that you will do all that you can to help solve their problem and you will look into it and get back to them. They then assess your calls and how you handled them and give you a score (which you don't see), depending on how high or low your score is you will move on and likely get an offer. They let me know hours later that my score was too low and I won't be continuing the process.
So, if you get to the final sales role play simulation, just remember to stay calm and relaxed and keep your sales process simple and make sure you talk at a normal rate and you sound confident. I got nervous and over complicated the role play. I recommend using the Problem, Cause, Solution, and Benefit approach to the new business call and you will be just fine.
