Advance are saddened to hear that the candidate had a less than positive recruitment experience and disappointed that the candidate did not feel able to share this with us direct. Our PRIDE values are at the heart of everything we do at Advance and that’s why an essential part of our recruitment process is to include our customers as part of the recruitment panel. As part of our safeguarding practices and procedures, customers are always accompanied by a support worker and encouraged to interact with the candidate. Having investigated the comments fully we are satisfied that all precautionary measures were taken through the recruitment process and apologise that we failed to meet your expectations. We wish the candidate every success in their future endeavours.