Had a phone interview from Agoda just few days after i applied this position. Afterwards, she arranged an interview the following week and told me there will be assessments, role play and face to face interview. On the interview day, i was told there will typing test and email assessment. For typing test, minimum is to get 30 words per minute. As for the email assessment, they gave a scenario and I was told to reply the email within 20 mins. If you pass both typing test and email assessment, then there will be a face to face interview. I passed both but unfortunately failed face to face interview, The person who interviewed me was really a cool person and the whole interview session went well.

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.