Initial communication prompt. Expect a online interview which includes writing responses to customers, and adding links from their web pages. Will also ask questions about your values and will ask you to write an email to perspective client. Briefly explain how to book online ( 30 seconds) Obvious questions like what was you worst and best customer service experience are asked in both interviews. Then expect a group interview 3 hours long. Expect to talk about your best airbnb experience as well as a "fun fact" about yourself. Be prepared to role play possible scenarios of phone calls. Always ask for evidence if someone is calling about a damaged item. You will find out the next day if you got the job after 3pm. The company is prompt. Expect to be asked for feedback about 3 or 4 times from the company ( surveys and email). How are they doing. Age range of candidates mostly 21-30. A few people 38-45. Be prepared to have to sell yourself. Managers will be taking notes and watching you closely during group interview. You must stand out and make yourself memorable.