Candidatei-me online. O processo levou 2 meses. Fui entrevistado pela Airbnb (Dublin, Dublin) em mai. de 2014
Entrevista
I applied online on the company website. It took me 2 weeks to get an invitation for a first skills testing. However, I got an email explaining the role, as well as salary range, working days and other information of what to expect from the role. The test is about answering questions through their interview partner, Hireart. Questions included: When was the last time you worked really hard? When was the last time you did something to someone that you didn't have to do? Another question was similar to a roleplay: As a host how would you make couple XY's stay as pleasant as possible?
I applied online, and it took about two weeks to get my first interview. The entire interview process felt casual, friendly, and honestly quite enjoyable overall.
1. Screening Interview with HR
They asked about my previous experience and why I was interested in a customer experience role. There was also a Q&A session about the position itself, along with a role-play exercise based on a real customer support scenario.
2. Interview with the Hiring Manager
After passing the first stage, I completed an online assessment. The hiring manager interview focused more on practical customer support situations and role-play exercises involving real-case scenarios.
3. Final Interview
The final round mainly focused on core values, culture fit, and my passion for the role.
It was a pretty straightforward and fun experience.
1. Video interview (recording)
2. Photo interview
3. Hiring meetup (similar to an assessment centre)
4. Core value interview
I did not pass the Hiring Meetup, probably because I was too honest about my intention that I might not stay in the customer experience team for very long period (3-5 years).
Perguntas de entrevista [1]
Pergunta 1
Role plays as a real customer experience specialist, answering potential enquiries from both hosts and guests.
Candidatei-me online. O processo levou 5 dias. Fui entrevistado pela Airbnb (San Francisco, CA) em jan. de 2019
Entrevista
Applied through Social Media, they sent me a little assignment, then had screen call with manager, went onsite and had 4 interviews with different people of the team.