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      Alaska Airlines

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      Buscas relacionadas: Avaliações da empresa Alaska Airlines | Vagas da empresa Alaska Airlines | Salários da empresa Alaska Airlines | Benefícios da empresa Alaska Airlines
      Entrevistas da empresa Alaska AirlinesEntrevistas do cargo de Customer Service Agent da empresa Alaska AirlinesEntrevista da empresa Alaska Airlines


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      Entrevista para Customer Service Agent

      1 de mar. de 2014
      Candidato(a) sigiloso(a) à entrevista
      San Jose, CA
      Nenhuma oferta
      Experiência negativa
      Entrevista difícil

      Candidatura

      Candidatei-me online. O processo levou 4 dias. Fui entrevistado pela Alaska Airlines (San Jose, CA) em fev. de 2014

      Entrevista

      Group interview with far too many interviewees invited and not enough interaction to be able to fairly evaluate individual applicants. As previous reviewers have noted, you first get a phone call interview. If that goes well, you are invited to a group interview. The group interview I went to had so many people (between 50 and 65 is my guess) that we were split into three groups. I've never been in a group interview and I will never go to another one. After watching two movies about Alaska, there was an explanation of what the job entails and how you will be working most weekends and holidays given to us by actual employees. Kudos to the company and the employees for an honest presentation of what work life would be like. Actually it was more work than life because with the crazy hours you would work, you wouldn't have much of a life. They even explained how you would spend holidays working but it's not bad because you spend it with your work family. You even get to have Thanksgiving dinner with your Alaska family. Kudos again for blunt honesty. Then came the group interview part. As I said, I have never been in a group interview before. Neither had most of the others I spoke to at the interview. If you are a good performer, an actor or the kind of personality that likes to be in the spotlight, then a group interview is for you. After four hours playing several different scenarios in the group interviews, the interviewers excused themselves for 20 minutes (which ended up being 45 minutes) to come back and announce who would go on to the one-on-one interview. If you have ever watched American Idol, it is just like the part of AI where they put a hundred or so people into different rooms and then let them know they are losers. Out of the 50 to 65 people being interviewed, they were only looking to hire three or four people. So the vast majority of us were sent home. I personally do not appreciate my time being wasted as it was. I left with a very bad taste in my mouth for Alaska Airlines after this, just to be honest. The one-on-one interviews were after we played the group interview games, so the interviewers had no idea what most of us could bring to Alaska. Several of the people doing the interviewing were very new to Alaska (one guy had a year and another woman had maybe two years) and none were from HR; the whole process seemed very unprofessional to me. Unless you want to get experience in group interviews, I would not recommend going through the process. I do not think it is right to invite a person to a job interview where they have a five percent chance of getting the job. Or at least be upfront about that in the initial phone interview. Please note, I rated the interview process as difficult not because the interview was difficult but because the process itself is geared toward a very specific type of person. What type, I don't know. When you have over fifty people not qualified for a job, it's not the applicants. It's the process. I would recommend screening people more closely in the phone interview instead of inviting a large quantity of people to an interview when you only have a few slots available.

      Perguntas de entrevista [1]

      Pergunta 1

      We were given scenarios to read to the group and then explain how we would handle the situation. Then one of the interviewers would challenge your answer.
      2 respostas
      7

      Outras avaliações de entrevista de vagas de Customer Service Agent da empresa Alaska Airlines

      Entrevista para Customer Service Agent

      28 de fev. de 2026
      Funcionário(a) sigiloso(a)
      Oferta aceita
      Experiência positiva
      Entrevista fácil

      Candidatura

      Fiz uma entrevista na empresa Alaska Airlines.

      Entrevista

      Several typical questions, very easy. Lasted less than 30 mins. They were eager to hire, it looks like. Let me know about the result of the interview the same day.

      Perguntas de entrevista [1]

      Pergunta 1

      List one of your best and worst experiences in customer service
      Responder à pergunta

      Entrevista para Customer Service Agent

      4 de set. de 2025
      Candidato(a) sigiloso(a) à entrevista
      Palm Springs, CA
      Nenhuma oferta
      Experiência neutra
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. O processo levou 1 semana. Fiz uma entrevista na empresa Alaska Airlines (Palm Springs, CA).

      Entrevista

      I applied for the CSA position and answered about 50 questions . I was invited to a pre orientation presentation via Zoom. There were about 35 people on the call. It lasted an hour. Individuals were not asked any questions , but you could ask questions . We were told we would hear within the next few days if chosen for a one on one interview. Basically they have their mind made up since they do not get to know you .

      Perguntas de entrevista [1]

      Pergunta 1

      How would you deal with a difficult passenger
      Responder à pergunta

      Entrevista para Customer Service Agent

      18 de abr. de 2025
      Candidato(a) sigiloso(a) à entrevista
      Seattle, WA
      Oferta recusada
      Experiência negativa
      Entrevista fácil

      Candidatura

      Candidatei-me online. O processo levou 2 meses. Fui entrevistado pela Alaska Airlines (Seattle, WA) em jan. de 2025

      Entrevista

      Very simple, easy, and straight forward. All you have to do is go into the interview, and be yourself. Smile a lot and show the recruiters why you are the right person for the job

      Perguntas de entrevista [1]

      Pergunta 1

      Why do you want to work for Alaska Airlines?
      1 resposta
      1