The process of being interviewed and hired was, for me, straight forward and surprisingly fast. I submitted an online application, two days later I received an email back with some questions. These were similar to the usual customer service interview questions for screening. I believe typing well and providing accurate, proper responses is important. The email asked when it would be best to call me if I was selected. I provided times, as instructed. A day later, I spoke to a recruiter over the phone. She was polite, professional, and very friendly. It wasn't a "grill me" interview and we talked semi-casually about the position. She asked specific customer service questions as well: "tell me about a time when __________, and what did you do?" I passed this stage and was asked to come in for a face-to-face, one-on-one interview. I was not part of the group panel. I was required to pay my own expenses to attend this interview. I flew to Seattle and went to the airport Marriott. I arrived early, checked in with a friendly, fun employee and she directed me to some water, if needed, and to have a seat, we'd start soon. They asked for the copies of my resume they told me to bring and I provided them. I was professionally dressed, but not white-tie event level. Suit, white shirt, tie, clean shave, styled hair. Others were similarly dressed but not in full suits. Some girls were there in the thicker-style leggings with long sweaters - office appropriate, but not entirely professional - and others were there with messy tucked shirts, etc. I can't speak to their status but it seemed they chose a mix based on factors that didn't involved dress or style alone. They had us in a small group for about 15 minutes to discuss the company, introduce the interviewers, and cover some basics. Then, one-by-one, they called us away to interview with one or two people. Some got one person, others two. I got one. He was as everyone else was: polite, professional, friendly, happy. He asked a few basic customer service questions again, wanted to know why Alaska Airlines, and then probed a bit at your answers. I read a lot of what was here on Glassdoor and did some 'net searching, but they didn't ask me any of the questions I found! Ha! They were very much the same "how do you handle a____________?" After he spoke to me for about 10 minutes, he directed me to a room. The girl who checked us in had three of us around a table. All of us a bit nervous. At first, we feared the worst when she spoke the beginning of a denial: "thank you for coming, you all did well..." but then, she said "and because of that we'd like to make an offer ..." and that was it. After the offer was given, we read through some paperwork on drug and background screens, about the first day of training, and some other company info. We were then set free to await out packet. As others mentioned, there is apparently a test on the city codes and I am confident to pass this. I'm not sure why some are worried or concerned. Yes, it seems low pay, and yes, the hours might suck for some people that look negatively, but if you're a new airline employee in a starting position and you were well-informed before moving on that's what to expect, then ... what do some expect? $25/hr and a 9-5, M-F schedule!!? Also, the test should be easy with some time. I think a big deal to getting this position is showing some dedication. They don't want someone to just come in and leave in a month and they want someone willing to put in to the position what the can get from it. More updates to come as soon as I get through with training and can review the company a bit. Should be fun! I encourage those to apply if they're interested.