I recently applied for the Account Protection Specialist (Back Office) role. As someone with nearly 7 years of experience in fraud operations and investigations within the BPO industry, I was confident that my background aligned with a back-office function. During the process, it was mentioned that the role includes hybrid responsibilities, including calls. I fully understand that business needs evolve. However, I hope that job postings clearly reflect the level of phone-based work expected, especially when labeled as “Back Office.” Clarity helps applicants better assess fit and ensures alignment on both sides. No hard feelings — I respect the decision and will continue growing in the fraud and risk field. Just sharing feedback in the spirit of transparency and continuous improvement.