First, it's a phone interview from HR recruiter. Then followed by F2F Interview by hiring manager and another manager. Second interview is a few role plays with the decision maker. May ask about what make Amex different.

Easy and straightforward. I had to act very corporate and the questions where somewhat basic. No questions that were complicated or misleading. Several people where on the interview panel. I would recommend if you are looking for a corporate easy straightforward job. Might be soul crushing but you get payed well for it.