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      American Express

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      Buscas relacionadas: Avaliações da empresa American Express | Vagas da empresa American Express | Salários da empresa American Express | Benefícios da empresa American Express
      Entrevistas da empresa American ExpressEntrevistas do cargo de Virtual Customer Service Representative da empresa American ExpressEntrevista da empresa American Express


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      Entrevista para Virtual Customer Service Representative

      30 de jan. de 2018
      Funcionário(a) sigiloso(a)
      Oferta aceita
      Experiência positiva

      Candidatura

      Fiz uma entrevista na empresa American Express.

      Outras avaliações de entrevista de vagas de Virtual Customer Service Representative da empresa American Express

      Entrevista para Virtual Customer Service Representative

      5 de mar. de 2019
      Funcionário(a) sigiloso(a)
      Los Angeles, CA
      Oferta aceita
      O processo levou 3 meses. 

      Entrevista

      I went through a total of four interviews , after taking a competency test to prove my skills. The test came fairly quickly in my email. I received it the day after I had applied. Then, the day after I took the test, I recieved an email stating that I had "got the interview", meaning a recorded HireVue interview. It asks you questions and you have to record yourself answering them. The video then gets submitted. I waited a good two months with no response. I'm thinking this was because I applied in November, which I around the holiday season. Then, I received a phone call from a recruiter in January who asked me a series of questions and confirmed my work experience. Then she moved me to a live group video interview. I was in an interview with about 15 other people, and there were two "rounds" of questioning. After that we were informed that if we made it past this round, we would have a final live video interview with two members of their management team. I waited two days to hear that I received the final interview opportunity, which was exactly as described. After that, the decision that I was hired came in exactly 7 business days. I was freaking out. It's a long process but I understand why they do it. This is a 100% home based position, and I have worked for another work from home company that wasn't as choosy about their employees and a lot of problems ensued from it.

      Perguntas de entrevista [3]

      Pergunta 1

      Tell me about a time where you went above and beyond for a customers satisfaction.
      Responder à pergunta

      Pergunta 2

      Describe your work experience.
      Responder à pergunta

      Pergunta 3

      Tell us about a time where you had to rely on your own devices to handle a customers issue.
      Responder à pergunta
      5
      Experiência positiva
      Entrevista difícil

      Candidatura

      Candidatei-me online. O processo levou 4 semanas. Fui entrevistado pela American Express (Los Angeles, CA) em fev. de 2019

      Entrevista

      Long interview process. After passing online test, you will do an initial interview with a recruiter and if you move forward you will then take part in a video "hire view." Interview consist of many "give an example of a time" questions and role playing scenarios. Be prepared to think of past sales measures and how you've handled difficult clients. Very in depth background check. Be sure dates of all past employments and accurate and verifiable.

      Perguntas de entrevista [1]

      Pergunta 1

      How would you handle a call where someone wasn't taking full advantage of their benefits?
      Responder à pergunta
      2

      Entrevista para Virtual Customer Service Representative

      24 de ago. de 2018
      Candidato(a) sigiloso(a) à entrevista
      Dallas, TX
      Nenhuma oferta
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. Fui entrevistado pela American Express (Dallas, TX) em ago. de 2018

      Entrevista

      the interview process is lengthy, i applied online, and approx couple of weeks later got the hirevue digital interview, another couple of weeks went by and was contacted by hr, then went through to second round, with hiring managers, and told would be contacted within a week, HR gave detailed info about position so now just a wait and see.

      Perguntas de entrevista [1]

      Pergunta 1

      Describe a situation that you had to deal with a technical problem?
      Responder à pergunta
      1

      Entrevista para Virtual Customer Service Representative

      5 de abr. de 2018
      Candidato(a) sigiloso(a) à entrevista
      Nenhuma oferta
      Experiência negativa
      Entrevista difícil

      Candidatura

      Candidatei-me online. Fiz uma entrevista na empresa American Express.

      Entrevista

      I have submitted several applications online for virtual positions. Although I am qualified, I do not get an opportunity to interview. I believe it is because I have self identified as a disabled veteran.

      Perguntas de entrevista [1]

      Pergunta 1

      Unable to get an interview after applying to over 25 positions. Company may have an issue with hiring applicants indicating they have a disability.
      Responder à pergunta
      2