Interviewed for: Technical Support Lead
Overall, I found the interview process disappointing and poorly organised.
Communication throughout the process was inconsistent. The first interview was originally described as being with the Head of Customer Success, but I later discovered it would actually be with someone already working in the role. This wasn't necessarily a problem in itself, but it would have been helpful to know what to expect in advance.
Responsiveness from the hiring team was also poor. There were often long delays in communication, and several interactions felt impersonal and automated. At times, emails appeared to be copied from templates without being properly reviewed, including references to interviewers in the third person when the email had actually been sent by that same person.
The take home assessment process was particularly unusual. Rather than receiving a task that could be completed within a reasonable timeframe at my convenience, I had to provide a specific two hour slot. The assessment was then sent at the start of that slot and had to be returned by the end. For what was ultimately a relatively basic exercise, the process felt unnecessarily rigid and inconvenient.
One of my biggest frustrations was the lack of salary transparency. By the third stage of the process, compensation had still not been discussed. When I raised the topic, the response was vague and non committal rather than providing a clear salary range. This made it difficult to determine whether there was alignment between my expectations and the company's budget, something that could have been established much earlier in the process and saved time for everyone involved.
Following the final interview, I was informed that the company would be progressing with other candidates. I requested feedback in order to improve for future opportunities, but never received a response.
The role itself sounded interesting, but the individual leading the process did seem rather inept unfortunately, and it came across in the overall recruitment experience feeling disorganised, lacking transparency, and did not demonstrate a strong respect for candidates' time.
