It was really simple, they mostly just want to know if you have good customer service skills. I got hired on the spot. She let me know that she loved my application and how I sounded on the phone. The actual "interview was mostly just explaining the job responsibilities with a few general questions sprinkled in.

The first step in the interview process is often a screening, which may be conducted by a recruiter or hiring manager. The purpose of the screening is to gather basic information about the candidate, such as their work history, skills, and experience. The interviewer may also ask some general questions about the candidate's interest in the position and the company.