I applied online and received a call to setup a 30-45 minute phone interview a few days later. The job description lists "Bachelor’s degree or equivalent work experience" as a requirement. I think that this is a bit misleading for college graduates because during the interview I found out that this is a customer service representative position.

You will interview with three people, a supervisor, a manager, and a director. You may also meet with an HR rep. They ask you the basic interview questions and will hire just about anyone in this call center role. They may tell you that you're managing a book of business to make you believe it's not a call center, it is. You will have your 80-100 clients plus help other peers clients when they are out. They may mention work/life balance with having the ability to work from home. You will get this benefit after a year in your role and it's one day a week. Ask for a tour of where you might be working before you end the interview.