They make you sell them something. Here's how to do it: 1.) briefly small talk them about what they are looking for. They came in for a reason so uncover WHY. 2.) ask them ?s to better understand how they will use whatever they came in for. Also how much they want to spend. 3.) find the product they want, briefly go over what they told you they wanted before and ask them if that's what they're looking for. 4.) Pitch your product the best you can. Highlight the things they mentioned to you about using it. At least 2 items. 5.) ask if they've got any ?s 6.) ask if the product will work for them, and once you get yes you tell them the price. Knowing the price will be under their budget. 7.) assume sale. So jerry the stove will be on the road at 3pm Tomo, so I just wanted to make sure we have your address right, so I show u at... BOOM! That will get u hired. Or just wait until open enrollment they hire anyone really.