It was very strange. It took a couple weeks to get the interview and I drove all the way to millennial area to talk to someone on zoom for 10 minutes. I got no feedback and no answer ever whether I didn't get the job. Which they said they would let me know either way.

The interview process for the customer service position started with a phone screening where they asked about my availability, background, and basic customer service experience. After that, I was invited for an in-person (or virtual) interview with the hiring manager. During the interview, they asked behavioral questions like how I handle difficult customers, how I stay calm under pressure, and how I work as part of a team. They also gave a few scenarios and asked how I would respond. The whole process was straightforward and focused on communication skills, patience, and problem-solving. I heard back shortly after with next steps.