I applied to this position online and received an email a month later for a phone interview. The phone interview was was very brief lasted less than 5 minutes. During the phone interview I was asked what did I know about the position and if i had worked in the call center environment previously. At the end of the call I was invited for a in-person interview for that same week. The in-person interview I met with the manager that did my phone interview and a team supervisor. This interview lasted about 30 minutes. Be sure to bring updated resumes as you should. I interviewed on a Friday and received a offer on Monday!