First step involved a very pleasant video interview with a local ABG employee. The second step was a brief phone call with another ABG employee out-of-state and I was offered a position. Both employees exemplified friendly professionalism, were up-front about the position in question and happy to answer questions. ABG sent an offer letter, which I reviewed and found several details there that precluded my acceptance. Both employees responded graciously when I declined, and one further followed up with a phone call. ABG sent an e-mail with a discount on future car rentals. It was a personal and pleasant experience, quite different from the usual cold, overly corporate experience of many others.