The first online assessment was quite easy as it only asked for a few details. The second part was 3 modules with different aspects of customer service. The best/worst etc. The phone interview was 3 days later. The lady was very nice on the phone and asked question on previous employment and my availability. Just a few questions as well on how you cope under pressure and how you would make a difficult decision. The assessment day was 3 hours that included role play, 1 on 1 interviews and also a group discussion. We also had 30 minutes listening to live calls.