Tell me a time when you spontaneously made a decision

Within your team you have two people who aren't motivated how would you motivate them?

Tell me a time when you dealt if a complaint

Tell me a time when you put a procedure into place

There's a time in which you have to set out new procedures into place how would you go about it. If people weren't motivated how would you get them to put it into place? If managers weren't bothered about it how would you go about putting it into place?

How do you form good working relationships?

How would your colleagues describe you?